8. Services Down fall in Daewoo Express:

            Being a trend setter to downfall it a kind of tragic thing. From last few years Daewoo service is going down and people are complaining about their services. Passengers tell us about their experiences that they feel very much uncomfortable while travelling through Daewoo. Once their service is best and they introduce allot of new things in their service while travelling.

 

Then

·         Better Buses

Better seats with back pillows

Lunch box during travel

Regular break during the travel on different service areas

Bus Hostess to serve the passengers

Music and Movies via headphones

Free internet during travel

On time travel

Busses on time

·         Better ticketing facility

Pre-ticket booking facility

Decent ticket counters and waiting areas

Debit card acceptance

Now

·         Old buses on different routes

Seats have issue

Foot rests broken

No pillow is provided

No refreshment

No bus hostess for serving

Tv malfunctions (specially mid bus ones)

Headphone slots and headphones are malfunction

No internet service

Problems with AC

·         Bad experience of ticketing system

Debit cards not always accepted

You cannot but more than 3 tickets online

These are the reasons that are faced by passengers during travel but there are allot of other problems that are face by Daewoo customers due to which they not feel good and secure while travelling through Daewoo.

 They are not working on their timing of buses. Usually buses are not on time and people have to wait for bus to be on terminal. One cannot relax in bus because there is some sort of un-usual noise in the bus.

This is all happening because they do not working on providing service anymore. Not working on maintenance of buses. Although they lower the fare but service also going down in service. They put condition on meal that if you want to buy it or not with paying less or more. There are other un-seen issues are there which is faced by passengers on daily travel.

            Customer satisfaction is important in services business because when customer is not getting required level of satisfaction then he’ll go for other service provider with same attributes. It’s the duty of service provider is to satisfy the customer with the best service they can.